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The Net Promoter System Podcast

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

Nov 19, 2015

DonorsChoose founder Charles Best and CMO Katie Bisbee discuss how their nonprofit gives schoolchildren the supplies they need and donors the transparency they want. Learn more about this...

Nov 12, 2015

In this Net Promoter System Podcast short, Rob Markey explains why it's important to create conditions that will help employees succeed before connecting Net Promoter Scores to compensation. Learn more:

Nov 5, 2015

In a previous episode of the Net Promoter System Podcast, we heard how Safelite applied the Net Promoter System and became a "people-powered" and "customer-driven" organization. It started with helping frontline workers change the game so they could build customer loyalty. In our latest discussion, CEO Tom Feeney...

Oct 29, 2015

Innovative restaurant companies such as Patxi's Pizza and Tomatina are putting a range of technologies to work to collect Net Promoter feedback from customers. One tool in particular, Thanx, offers restaurants a prepackaged rewards system and an easy way to gauge diner sentiment through a mobile app. Learn more:

Oct 15, 2015

Leading practitioners of the Net Promoter System seek feedback not only from their own customers but also from their competitors' customers. Competitive benchmark Net Promoter Scores provide an objective and fair basis for comparing your company's feedback to the feedback your competitors earn. Done right, they can...