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The Net Promoter System Podcast


Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

Feb 24, 2017

Rob Markey discusses how he became a Net Promoter convert with Fred Reichheld, inventor of the Net Promoter Score.