Preview Mode Links will not work in preview mode

The Net Promoter System Podcast


Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

Nov 10, 2016

The Net Promoter Score is a simple measure, but building a process and culture that results in deep customer relationships can be very complex. In this episode, Rob Markey answers listeners' questions on everything from competitive benchmarks to best practices for following up with customers. 

Do you have a question for Rob? Feel free to tweet your question to @rgmarkey on Twitter or write it in the comments field on any post on the Net Promoter System blog