The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
Ep. 97: Shorts - Huddles in the Net Promoter System
Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.
The team huddle is the part of the Net Promoter System that
connects the inner loop to the outer loop. Rob Markey discusses why
regular get-togethers—often daily or weekly—are a critical element
of the system.
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.