Jun 29, 2017
Telecom executives are under pressure from their customers, shareholders and other stakeholders to become more digital, to exploit the new technologies and opportunities that will enable them to deliver more services and operate more efficiently.
Some companies approach their digital transformation as a series of boxes...
Jun 8, 2017
In the old days, shop owners were on a first-name basis with their customers. Of course, the owners cultivated these relationships within their communities for years, allowing for the intimacy that so many companies aspire to today.
It's tough to achieve—top leaders often drift further away from the front lines as a...