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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

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Ep. 216: Ben Reason | Humanizing Experiences: The Power of Design in Creating Meaningful Connections

Jun 29, 2023

In this episode, Ben Reason, CEO and founder of Livework, and Rob Markey discuss how, by taking consumers’ needs and emotions into account, design can create products and services that are both functional and emotionally appealing, making consumer experiences more enjoyable.

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Ep. 215: Michael Mauboussin | Adjusting Your Aim: Forecast Better to Invest Better

Jun 8, 2023

How can companies get revenue forecasting and value creation right? By slowing down.

Michael Mauboussin, head of Consilient Research at Counterpoint Global, Morgan Stanley Investment Management, and Rob Markey discuss the metrics and methods businesses can use to grow their long-term value.

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