Nov 16, 2017
Building internal support for a fledgling Net Promoter System
can be one of the biggest challenges of getting such an effort off
the ground. It requires leaders to not only have a strong grasp of
loyalty economics and the company's strategy, but the softer skills
necessary to inspire and teach employees to do the right thing for
customers.
In this episode, host Rob Markey welcomes back Maurice FitzGerald,
retired vice president of customer experience at HP Software and
author of Net Promoter—Implement the System. Together, Rob
and Maurice will discuss how companies can rally their employees
around their Net Promoter System efforts.