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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

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  2. Ep. 134: "Grit" Author Angela Duckworth | Leading with Grit

Ep. 134: "Grit" Author Angela Duckworth | Leading with Grit

Jun 1, 2018

What do successful leaders have in common? It often comes down to two key traits: passion and perseverance. In other words, they have grit. 

In this episode, Angela Duckworth, a psychology professor at the University of Pennsylvania, shares insights from her New York Times best-selling book, Grit: The Power of Passion and Perseverance. She's also the founder of Character Lab, a nonprofit that works to advance the science of character development.