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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

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  2. Ep. 186: Hint Water's Kara Goldin | Plumbing a Sweet Spot in the Market

Ep. 186: Hint Water's Kara Goldin | Plumbing a Sweet Spot in the Market

Aug 26, 2021

Former tech executive Kara Goldin, author of the new book “Undaunted: Overcoming Doubts And Doubters,” shares the story behind Hint Water: How her quest to find an alternative to diet soda led to the creation of an entirely new type of beverage. Her story reveals how persistence and a singular focus on meeting core customer needs can result in outsized success.