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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

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  2. Ep. 199: Jon Picoult | Great Customer Experience Begins with Knowing What Customers Value

Ep. 199: Jon Picoult | Great Customer Experience Begins with Knowing What Customers Value

May 26, 2022

In this episode, Jon Picoult, founder and principal at Watermark Consulting, and author of From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans, and Rob Markey discuss why creating fewer problems for consumers drives more value interactions and how to deliver a cost-effective experience customers value long term.

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If you’d like to learn more about Jon Picoult, you can find him on LinkedIn.

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