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Customer Confidential: Untold Stories of Earned Growth

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from leading companies bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.

Apr 28, 2016

Maurice FitzGerald, the recently retired vice president of customer experience for the software business at Hewlett-Packard Enterprise, has been happily married for more than 25 years. But one Valentine’s Day, he had an epiphany about why some couples stay together for the long haul and others don’t—and why that knowledge is so critical to improving an organization’s customer experience. Maurice shares those insights and others from his Net Promoter experience at HP Enterprise in this episode.