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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

Mar 28, 2019

Kevin Parker is the chairman and CEO of HireVue, a platform for automating job interviews. Hirevue combines video interviews of job applicants with an AI-powered algorithms that can filter for qualifications faster than any HR team. Of course, an algorithm doesn’t evaluate candidates the same way a human could. Like any breakthrough in machine learning, it’s a grab bag of promising signals, emerging from the noise, and, well, noise. As Kevin will tell you, though, the signal-to-noise ratio is falling fast.