Sep 5, 2024
Episode 238: In what appears to be a paradox, Verizon is accelerating its responsible AI journey through a measured, deliberate approach—ensuring its technology is primed to enhance customer experiences when they matter most.
Verizon isn’t rushing to put AI in front of customers. Instead, they’re deliberately...
Aug 15, 2024
How does democratizing intelligence enhance productivity and drive smarter decision-making?
Murli Buluswar, Citigroup’s Head of Analytics for the US Personal Bank, joins host Rob Markey to explore Citi’s strategies for democratizing intelligence. Murli emphasizes building a conversational intelligence platform that...
Jul 11, 2024
Episode 236: When telecom rivals offered lower rates and bigger networks, Macquarie bet big on customer loyalty—and won.
David Tudehope, Macquarie Technology Group’s CEO, joins Rob Markey to discuss Macquarie’s competitive differentiator: a bold, customer-centric approach.
David co-founded Macquarie to prioritize...
Jun 20, 2024
Episode 235: In 2012, T-Mobile lost nearly two million customers. Its revenue fell precipitously. Its situation seemed hopeless. Then came a new CEO with an audacious plan and a penchant for F-bombs.
Jon Freier, president of T-Mobile’s US Consumer Group, joins host Rob Markey to share his firsthand account of...
May 16, 2024
Why do some retailers excel at creating a welcoming environment for a diverse customer base while others fall short?
Bain & Company's Naiara De León and Madison Dyal Anderson discuss their research on how companies that excel in customer advocacy and inclusion consistently outperform their peers by a staggering 10...