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Customer Confidential: Untold Stories of Earned Growth

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from leading companies bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.

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  2. Ep. 215: Michael Mauboussin | Adjusting Your Aim: Forecast Better to Invest Better

Ep. 215: Michael Mauboussin | Adjusting Your Aim: Forecast Better to Invest Better

Jun 8, 2023

How can companies get revenue forecasting and value creation right? By slowing down.

Michael Mauboussin, head of Consilient Research at Counterpoint Global, Morgan Stanley Investment Management, and Rob Markey discuss the metrics and methods businesses can use to grow their long-term value.

Make sure to listen to part two.

·        Get your copy of Michael’s book, Expectations Investing, here.

·        Read Michael’s Harvard Business Review article “The True Measures of Success” here.

·       Read more from Michael about the economics of customer business here.

If you’d like to learn more about Michael, you can find him on LinkedIn.

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