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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

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  2. Ep. 128: FireDisc's Griff and Hunter Jaggard | Stoking the Entrepreneurial Spirit

Ep. 128: FireDisc's Griff and Hunter Jaggard | Stoking the Entrepreneurial Spirit

Feb 8, 2018

Rob Markey welcomes Griff and Hunter Jaggard, the brothers behind the FireDisc, a portable propane cooking surface that has become required gear among outdoor enthusiasts. They launched their company in 2010 with a tractor plow disc and an idea inspired by their Texas childhoods, and they have been using Net Promoter to help guide their efforts.