Dec 15, 2016
Why does the Net Promoter scale go from zero to 10? Why is passive not the same as neutral? Rob Markey answers these questions and others in this episode.
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Dec 8, 2016
The goal of the Net Promoter System is to create a culture that encourages employees to bring energy and creativity to their jobs.
Developing that kind of culture requires inspiring leaders. We’ve all seen those people who seem born to be leaders. They have an uncanny knack for motivating the people around them. They...
Dec 2, 2016
The team huddle is the part of the Net Promoter System that connects the inner loop to the outer loop. Rob Markey discusses why regular get-togethers—often daily or weekly—are a critical element of the system.
Read more: The Net Promoter System's "Huddle": How Employees Come Together to Focus on Customers and...