Sep 21, 2017
The statistical validity of the Net Promoter Score depends on response rates; the higher the rate, the greater the accuracy. Low response rates can easily undermine a company's Net Promoter System, causing leaders to overlook burgeoning problems or wrongly assume that customers are happy.
In this episode, host Rob...
Sep 7, 2017
People feel good when they look good—it doesn't take a fashion expert to tell you that. But that feeling compounds when you make it easy for people to access clothing that's unique, fits well and suits the occasion.
That's the Rent the Runway approach. The company launched in 2009 with a mission to help women feel...